Low Laithes

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives were actively involved in developing their care plans. People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. People were treated as individuals and their care, support and treatment met their needs and preferences. People’s personal, cultural, social and religious needs were understood and met. People were provided with sufficient meaningful activities, linked to hobbies and interests both on site and in the local community. Staff could describe how they supported people to maintain independence and how they supported them to have as much choice and control as possible. People’s family and friends were free to visit when they wished, and people were supported to visit friends and family.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were seen to be empowered to have maximum choice and control over their care and support and to make decisions about their care, treatment and wellbeing. Relatives told us that staff were kind and caring, and people were supported to be as independent as possible. One relative said, “They try to make her as independent as [person] can be but as safe as possible.” Another, “Yes they encourage independent skills, get [person] putting washing in the machine, making toast for breakfast, go shopping and [person] pays and scans, they take pictures of [person] doing it.” People were provided with a range of meaningful activities both in the community and on site which were linked to their hobbies and interests. Where possible people were encouraged to use public transport to access activities in the community, but people also had access to a range of on-site transport options. Some relatives felt that more activities should be available. One commented, “Get out more and more activities. Everyone is different. Hard for them to arrange individual activities. [Name] is really active and is always asking to go out and do swimming, it’s hard for staff to arrange that.”

Staff could describe how they encouraged people to maintain independence and how they supported them to have choice and control over their lives. Staff supported people to take part in a wide range of activities and holidays to support their independence, health, and wellbeing. One staff member explained about the visual board in one person’s apartment, “This is to try and encourage [person] to go out. Use the photographs to suggest activities or to see if [person] would express a choice."

Staff were kind and considerate in their interactions with people. Staff were seen to engage people in decisions and were seen to involve people in activities of their choosing throughout the assessment period. During both visits people were seen to be involved not only in individual or group activities on site but a range of activities in the wider community across the day and evening.

People and their relatives contributed to the development of their care records and worked collaboratively with staff to tailor the care in line with individual preferences. People’s personal, cultural, social, and religious needs were understood and met. People had access to activities and the local community to promote and support their independence, health, and wellbeing. Where some staff lacked the skills to support with some activities e.g. swimming or driving, plans were in progress to support them to gain the relevant skills to increase the opportunities available for people. Staff participated in a range of training including Person Centred Care and Positive Behaviour Support which provided guidance for staff on how to support people with participation, independence, and choice.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.