Low Laithes

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care and support from staff that reflected their individual needs, including those related to protected characteristics under the Equality Act. People received the most appropriate care as the service made reasonable adjustments where necessary. People and their relatives were involved in planning and making decisions about their care so that it was centred around them and their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated as individuals and their views sought and listened to. This was reflected in the feedback received from people and relatives. One family member said, “They take account of his culture. They supported last weekend with a family wedding for 2 days.” One family member felt that some individual needs for their relative had not been met previously but things were improving. They commented, “I don’t think they did in the past it has significantly improved in the last year because of focus on impact on Autism.”

Staff understood people had a right to be treated equally and fairly and to receive care and support that met their specific needs. One staff said, “People get person centred care. There is experience and knowledge available to give you different perspectives/approaches.” Staff received training in communication including Makaton and had access to a range of tools and support options to assist people with their individual communication needs. The registered manager and deputy manager were aware of respecting a diverse staff team and told us how they made adjustments for staff so that they experienced positive outcomes. This included a nominated member of staff to provide support for overseas workers.

The provider had policies and procedures in place relating to equality and diversity. The service complied with legal, equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. Staff received training and had good knowledge of equality and diversity. The provider actively sought out the views of people to continuously improve the service, so they received regular feedback from people and their relatives. The service provided information to people in a way that they could easily read or understand with support. This helped them share their experience of care. People were encouraged to share their knowledge and become Makaton peer tutors. This not only enhanced their own independence but supported others to build on their own communication skills.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.