Archived: Beckenham

Updated 19 March 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The surgery had re-located to the current address on 5th January 2015. Before visiting, we reviewed a range of information we hold about the practice and asked other organisations such as Healthwatch and NHS England to share what they knew. The inspection visit took place over one day on 14 January 2015 and was undertaken by a CQC inspector.  We looked at policy documents relating to the management of the service, patient dental care records, spoke with patients and staff including the principal dentist, practice manager, area manager, dental nurse and receptionists.

We received five completed patient comment cards and spoke with two patients using the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

This informed our view of the care provided and the management of the practice.

Updated 19 March 2015

Oasis Dental Care (Central) Limited - Beckenham  is a dental practice located in the London Borough of Bromley in south-east London and provides private and NHS dental services.

We carried out an announced comprehensive inspection on 14 January 2015. The inspection took place over one day and was undertaken by a Care Quality Commission (CQC) inspector. We reviewed policy documents and dental records and spoke with patients and staff including the management team.

The practice team included a principal dentist, one full time dental nurse, one part time dental nurse who also undertook administration activities and a part time dental hygienist. The registered manager had left the practice in the week prior to our inspection and the provider had arranged for a practice manager from a sister location to manage the practice until a replacement was in place. The services provided include general dentistry such as root canal treatments and fillings as well as other procedures including veneers, implants and invisible braces . 

We received five Care Quality Commission (CQC) comment cards completed by patients and spoke with two patients on the day of the visit. All the cards and both the patients rated the practice very highly and described the service as very caring.

There were also areas where the provider could make improvements and should:. 

·         Ensure the temperature of the refrigerator used to store dental products is monitored and recorded daily.

·         Ensure audits of X-rays and dental records are undertaken at regular intervals and used to improve clinical practice.