Background to this inspection
Updated
17 September 2014
We visited the home on 9 April 2014. The inspection team consisted of a lead inspector, a second inspector, and an Expert by Experience. The Expert by Experience was a family carer with experience of services for older people and people who are living with dementia.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and social care Act 2008 and to pilot a new inspection process under Wave 1.
At the last inspection in February 2014 we had no concerns. Prior to this inspection we reviewed information sent to us by the provider since our last inspection.
We spent time observing care in all of the bungalows. We also looked around the kitchens.
We spoke with 23 people who lived in the home over the course of our inspection. We spoke with five relatives, 15 staff, the registered manager and four visiting social care professionals. We also spoke with an end of life specialist by telephone after the inspection visit.
We looked at five people’s care records and records that related to the management of the home including policies and procedures, staffing rotas, staff supervision records, accident monitoring records, and meeting minutes.
Updated
17 September 2014
The Hayes is a care home for up to 50 people with one of the bedrooms used for respite, short stay, care only. At the time of our inspection there were 47 older people receiving care at The Hayes, some of whom were living with dementia and/or a physical disability. The home consisted of five bungalows linked by a large communal lounge area.
When we visited there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service and has the legal responsibility for meeting the requirements of the law like the provider.
On the day of the inspection we saw people were well cared for and their needs were being met in a timely fashion. One person told us: “I love it here, I couldn’t be happier.”
Relatives told us the staff were professional and caring. They told us staff knew their relative’s needs well and The Hayes felt like home.
Social care professionals were positive about the care provided by the home. They highlighted the high standard of the staff team’s skills and knowledge and observed that they were well trained.
Staff received the support and training they needed in order to carry out their duties to a good standard. The home was accredited by the Gold Standard Framework for End of Life care. This is a nationally recognised accreditation scheme that identifies services that are striving for excellence in the care they provide for people at the end of their lives.
The management of the home was good and we found there was a positive relationship between staff and management.
We found the service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). This is legislation that restricts people’s freedom where this has been assessed as needed to help protect the person from possible harm. At the time of our inspection there was no one subject to a DoLS authorisation.