09/04/2014
During a routine inspection
The Hayes is a care home for up to 50 people with one of the bedrooms used for respite, short stay, care only. At the time of our inspection there were 47 older people receiving care at The Hayes, some of whom were living with dementia and/or a physical disability. The home consisted of five bungalows linked by a large communal lounge area.
When we visited there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service and has the legal responsibility for meeting the requirements of the law like the provider.
On the day of the inspection we saw people were well cared for and their needs were being met in a timely fashion. One person told us: “I love it here, I couldn’t be happier.”
Relatives told us the staff were professional and caring. They told us staff knew their relative’s needs well and The Hayes felt like home.
Social care professionals were positive about the care provided by the home. They highlighted the high standard of the staff team’s skills and knowledge and observed that they were well trained.
Staff received the support and training they needed in order to carry out their duties to a good standard. The home was accredited by the Gold Standard Framework for End of Life care. This is a nationally recognised accreditation scheme that identifies services that are striving for excellence in the care they provide for people at the end of their lives.
The management of the home was good and we found there was a positive relationship between staff and management.
We found the service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). This is legislation that restricts people’s freedom where this has been assessed as needed to help protect the person from possible harm. At the time of our inspection there was no one subject to a DoLS authorisation.