Yorkshire Community Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this registered service. This key question has been rayed good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Everyone we spoke with said the staff were kind and caring. Comments included, “They are brilliant” and “I can’t fault them”. Professionals said, “They follow a very person centred approach and can accommodate needs flexibly.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. We saw how one person chose to communicate in their own language. Staff were sourced who were able to speak the same language to allow better communication. Another person was supported with skincare routines as this was important to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. There were detailed reviews and quality assurance phone calls in place where people could discuss their care and make any changes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, people had specific guidance in place for staff to intervene with regards to their medical needs, such as when to suction or provide changes to their tracheostomies.

The provider did for the most part care about their staff, and had evidence which showed they promoted well-being, however, the feedback regarding staff wellbeing was mixed. Majority of staff felt happy and well supported, however some staff we spoke with felt senior leaders did not always listen to them. One staff member said, “I just feel it lacks leadership at times. I brought something to the manager attention once, and they did not listen. Hopefully this is improving now.” Another staff member told us they loved their job, but did not feel there was adequate progression. One family member we spoke with told us “I feel the staff are amazing and well skilled, but the company needs to take better care of them.”