Yorkshire Community Healthcare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this registered service. This key questions has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. For example, people’s care plans were completed with them and their family members before the package of care started to ensure their preferences for support were well recorded. Care plans and risk assessments were periodically reviewed.

The provider planned and delivered people’s care and treatment with them, including what was important and what mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, we saw how some people chose to have specific information about them recorded, however others chose to keep some information regarding their life history to themselves, which was respected.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked with different MDTs to ensure joined up planning around people's complex health need with that person. There was also information in place, which could be taken with someone to hospital if they were to have an emergency admission.

The provider supported people to manage their health and well-being to maximise their independence, choice and control. The provider worked hard to ensure people were supported in their home, as this was important to them. We also saw dynamics of family life were taken into account and worked seamlessly into this support. This meant people could have their needs fully met safely, and still engage in normal family life.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Professionals we spoke with confirmed the provider worked well with them and always kept them updated of any changes in people’s care and support. For example, one professional said, “[The provider] provides regular updates and contact with myself as well as the parents of my client to ensure things are working well and the on the ground support their team has provided has been instrumental in assisting the family.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. For example, some people could communicate their decisions using alternative methods, such as electronic apps or via a translator. How people used these alternative methods to consent was well recorded.