Fethneys Living Options - Care Home Physical Disabilities

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This key question was last assessed in January 2019 and rated good. At this assessment, the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect. There is a continuing breach of the legal regulation relating to person-centred care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

In the main, people were supported to have choice and control over their own care and to make decisions about their care and wellbeing. There were no restrictions on when friends and family could visit people. However, people did not always have access to activities to support their independence, health and wellbeing. We spoke with 4 relatives and all of them felt there was a lack of activities or opportunities for people to go out when they needed staff support. We observed people were encouraged with their independence, but their dignity was not always respected. For example, during lunch, we saw a person was given their meal in an ordinary bowl. The person remained in their wheelchair and used one hand to eat and the little finger of their other hand to draw the bowl up to their chest and hold it on the table. The person had an adapted spoon, but there were no adaptations to the bowl or table . The person had tomato pasta all around their mouth, cheeks and all down their chest. No staff assisted, such as offering to wipe the person’s face or clothes whilst they were eating. People received funding for some 1:1 support with staff . We were told that 2 staff were qualified to drive the minibus, but mainly people accessed public transport with or without staff support if they wanted to travel outside the local area. People’s sexual preferences were documented and we were given an example of how 1 person’s sexual needs were supported. The provider had a policy on sex, sexuality and relationships.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.