Archived: Nottingham Community Housing Association Limited - 280-282 Wells Road

Updated 14 April 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected the service on 17 December 2014. This was an unannounced inspection. The inspection was carried out by one inspector.

Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. We also asked the provider to complete a provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and what improvements they plan to make.

During the visit we spoke with three people who lived at the service, although they were limited in what they could tell us as they had communication difficulties. We spoke with three members of care staff and the registered manager. We observed the care and support that was provided in communal areas. We looked at the care records for two people who used the service, as well as other records relating to the running of the service, including audits and staff training records. We also contacted social and healthcare professionals who visited the service and asked them for their views.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 14 April 2015

This inspection took place on 17 December 2014 and was unannounced. Nottingham Community Housing Association Limited - 280-282 Wells Road provides residential care for up to 6 people who have a learning disability. On the day of our inspection five people were using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People’s safety and independence was promoted by the staff supporting them. Staff were available to support people to follow their interests and spend their time doing things they enjoyed. People were supported to take any medicines they needed.

Safe and appropriate care was given to people by staff who received training and supervision to ensure they had the right knowledge and skills. People made choices and decisions where they were able to, but where they were not able to make their own decisions about the care they received decisions were made in their best interest.

People were encouraged to eat well and supported to have their required nutritional intake. People were supported to access healthcare services to meet their health needs.

We observed people being treated with dignity and respect and enjoy interacting with staff. People were encouraged to take on responsibilities within the service. Staff knew people well and how to communicate with them.

People received the care they required in a manner that suited them. People were supported to increase their independence and encouraged to be involved in the local community. People were able to influence how the service ran and to treat it as their home.