17 December 2014
During a routine inspection
This inspection took place on 17 December 2014 and was unannounced. Nottingham Community Housing Association Limited - 280-282 Wells Road provides residential care for up to 6 people who have a learning disability. On the day of our inspection five people were using the service.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People’s safety and independence was promoted by the staff supporting them. Staff were available to support people to follow their interests and spend their time doing things they enjoyed. People were supported to take any medicines they needed.
Safe and appropriate care was given to people by staff who received training and supervision to ensure they had the right knowledge and skills. People made choices and decisions where they were able to, but where they were not able to make their own decisions about the care they received decisions were made in their best interest.
People were encouraged to eat well and supported to have their required nutritional intake. People were supported to access healthcare services to meet their health needs.
We observed people being treated with dignity and respect and enjoy interacting with staff. People were encouraged to take on responsibilities within the service. Staff knew people well and how to communicate with them.
People received the care they required in a manner that suited them. People were supported to increase their independence and encouraged to be involved in the local community. People were able to influence how the service ran and to treat it as their home.