Updated 25 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This second comprehensive inspection took place on the 7, 11 and 14 December 2017 and was announced. We gave the service 48 hours' notice of the inspection to ensure that staff were available to support the inspection.
The inspection was undertaken by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience for this inspection had experience of using services regulated by CQC due to a long term health condition.
Prior to the inspection the registered manager had completed a Provider Information Return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report.
We reviewed the information we held about the service, including questionnaires that had been completed by people who used the service, staff and community professionals. We also reviewed statutory notifications that the provider had sent us; a statutory notification is information about important events which the provider is required to send us by law. We also contacted Healthwatch; an independent consumer champion for people who use health and social care services.
During this inspection we visited two people who used the service and spoke with them and their relatives. We also spoke with six people and five relatives on the telephone. We spoke with seven members of staff at the office location and three members of staff on the telephone. Staff spoken to included; reablement assistants, team leaders, the registered manager and head of service. We also spoke with an occupational therapist who worked alongside reablement staff to provide therapeutic assessments and support to people. We looked at five records relating to the personal care support of people and five staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training and supervision information for staff, staffing schedules and arrangements for managing complaints.