Signature Clinic - Central London Also known as Signature Medical Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At our previous inspection in August 2023, it was concluded that this service was not responsive. At this inspection, we were unable to rate responsive, as this inspection looked only at addressing each specific area of the enforcement action that we took against the provider following the previous inspection. We assessed one quality statement relating to listening to and involving people. At the previous inspection, we served the provider a Requirement Notice under Regulation 16 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (receiving and acting on complaints). Staff listened to patients and their families who had concerns or complaints and took appropriate action to address complaints. Staff sought ways to improve the service.

This service scored 29 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service had a complaints system and process in place that was accessible to all patients and their families using the service. There was information on display that outlined the complaints process and how patients and their families could make a complaint. The service acknowledged individual complaints from patients and informed patients they will receive a response within two weeks. If patients or their families were unhappy with the provider’s response to their complaint they were directed to an external health and social care adjudication and complaint mediation service, that the provider was a member of, who sought to resolve complaints that were unable to be resolved by the provider.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.