Supreme Care Services Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At this inspection we rated this key question as good. This meant people’s needs were met through good organisation and delivery. People received a personalised service and were able to access any external resources they needed without barriers or delays. People were supported to live their lives as they chose, without discrimination. We did not assess all the quality statements within this key question, as we did not identify concerns relating to those areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were met in a personalised way. People and their relatives were involved in care planning and reviews of their care. Relatives said the service was responsive to people’s needs.

The registered manager and staff explained that person centred care and treating people as individuals was the focus for everything they did. The person-centred nature of care provided was reflected in the information contained in people’s care plans. Staff knew the people they were caring for and treated them as individuals. Staff were knowledgeable about what people liked and what their preferences were and how best to meet them. People had different communication needs and therefore staff tailored communication methods to each individual as appropriate.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.