Violets Homecare Services Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff told us they supported people to be independent and encouraged people to do as much as they could for themselves, however information in people’s care records lacked this level of detail. People and families were supported to make choices about their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they received the support they required to maintain their independence. A relative told us, “The carers do encourage [family member] to use the toilet.” People and relatives felt involved in their care, they told us they were listened to, and communication was very good. A relative informed us, “I handle everything, even the care plan.” Another relative said, “When [family member] began receiving a service they first discussed the care plan. It’s great that my [relative] and I feel so involved.” A third relative told us, “[Family member] is [age] years old and the carer’s communication with them is excellent.”

Staff told us they supported people to maintain their independence. One staff member said, “We do this by encouraging them to do what they can for themselves to promote their independence.” We spoke with 1 member of staff responsible for overseeing people’s medication. They informed us, “We try and support people to be independent with their medication and support them to continue to self-medicate. We always do an assessment first to see what support they need.” People were supported to communicate their choices and staff confirmed that people could make choices for themselves about aspects of their care. A staff member commented, “Yes service users do have a choice about their care, and I would say it is respected and followed by staff I have worked with.”

Care plans provided limited information to staff about how to support people to maintain their independence. For example, the care plans did not detail how much a person could do for themselves and what support they needed from staff. One care plan read, ‘Please assist me to have a strip wash. Please assist me to get dressed.’ There was no specific guidance for staff about what the person was able to do for themselves. Another care plan read, 'Please assist me with all aspects of my personal care.’ This meant the person was at risk of not receiving continuity of care to maintain their independence because of the lack of guidance for staff to follow. We did not find evidence people had been harmed as a result of this lack of detail, as people told us staff assisted them well and encouraged their independence. Care plans contained some information about peoples likes and dislikes and there was good communication with people. We saw that regular review meetings took place where people’s care was discussed with them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.