Archived: United Response - 27 Brockleaze

Updated 16 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 September 2015 and was unannounced. We visited the provider’s local office on 2 October 2015 to meet with the registered manager and complete the inspection.

The inspection was completed by one inspector. Before the inspection, we reviewed all of the information we hold about the service, including previous inspection reports and notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us. We reviewed the Provider Information Record (PIR). The PIR was information given to us by the provider.

During the visit we met all three people who use the service, the registered manager, one support worker and three senior support workers. We spent time observing the way staff interacted with people who use the service and looked at the records relating to support and decision making for all three people. We also looked at records about the management of the service. Following the visit we spoke with a community nurse, occupational therapist and the relative of a person who used the service by telephone.

Updated 16 November 2015

United Response – 27 Brockleaze is a care home which provides accommodation and personal care for up to three people with learning disabilities. At the time of our inspection three people were living at the home.

This inspection took place on 30 September 2015 and was unannounced. Following the inspection we visited the provider’s local office on 2 October 2015 to meet with the registered manager and complete the inspection.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Plans to manage risks people faced did not always contain up to date information or provide guidance to staff on the support that people needed. Despite this lack of information in the risk assessments, staff demonstrated a good understanding of people’s needs and how to manage the risks they faced.

Medicines were safely managed and relatives and visiting professionals were positive about the care people received. Comments included, “I feel assured that (my relative) is safe there. I am confident staff are doing all they are supposed to”, “ They really want to do what they can to help people” and staff “come across as very caring and supportive of people”.

There were systems in place to protect people from abuse and harm and staff knew how to use them. Staff understood the needs of the people they were supporting.

Staff received training suitable to their role and an induction when they started working for the service. They demonstrated a good understanding of their roles and responsibilities, as well as the values and philosophy of the service.

There was strong management in the service and the registered manager was clear how they expected staff to support people. The provider assessed and monitored the quality of care and took action to address shortfalls that were identified.