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Archived: United Response - 27 Brockleaze

Overall: Good read more about inspection ratings

27 Brockleaze, Neston, Corsham, Wiltshire, SN13 9TJ (01225) 811902

Provided and run by:
United Response

All Inspections

30 September 2015 and 2 October 2015

During a routine inspection

United Response – 27 Brockleaze is a care home which provides accommodation and personal care for up to three people with learning disabilities. At the time of our inspection three people were living at the home.

This inspection took place on 30 September 2015 and was unannounced. Following the inspection we visited the provider’s local office on 2 October 2015 to meet with the registered manager and complete the inspection.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Plans to manage risks people faced did not always contain up to date information or provide guidance to staff on the support that people needed. Despite this lack of information in the risk assessments, staff demonstrated a good understanding of people’s needs and how to manage the risks they faced.

Medicines were safely managed and relatives and visiting professionals were positive about the care people received. Comments included, “I feel assured that (my relative) is safe there. I am confident staff are doing all they are supposed to”, “ They really want to do what they can to help people” and staff “come across as very caring and supportive of people”.

There were systems in place to protect people from abuse and harm and staff knew how to use them. Staff understood the needs of the people they were supporting.

Staff received training suitable to their role and an induction when they started working for the service. They demonstrated a good understanding of their roles and responsibilities, as well as the values and philosophy of the service.

There was strong management in the service and the registered manager was clear how they expected staff to support people. The provider assessed and monitored the quality of care and took action to address shortfalls that were identified.

11 July 2013

During a routine inspection

People lived in a comfortable and well maintained house. They were supported by staff who worked well together for the benefit of people. The staff made day to day decisions and gave each other feedback on their performance. The manager made more complex decisions. The organisation supported staff.

Before people received support their consent was sought. People had varied and individual lifestyles of their choosing. Care and support needs were assessed, monitored and reviewed and records reflected this.

People appeared happy and a relative we spoke with was complimentary about the service provided and the qualities of the staff. There was a system for managing complaints but the service had only received compliments.

21 January 2013

During a routine inspection

The guide for people who used services gave information about staff including their qualifications and experience. It was in pictorial and written format and explained what people could expect.

We observed that staff were interacting with people in a calm and relaxed way offering guidance and support as needed. On the day of our visit one person was being supported to go to the gym. The others were relaxing in the house. We saw that people liked to go swimming, horse riding and eating out. We saw that people had various day time activities including attending a day care facility and college. Holidays were arranged. We noted that one person had a weekly timetable showing how and when they spent their time. This included cooking, baking and 'ramblers' club.

There were suitable arrangements in place to protect people and systems to ensure that suspicions of abuse were reported.

Staff we spoke with said they felt supported. They told us the service manager was available if needed and 'very approachable' and they had the support of other members of the team. One member of staff said they found their job rewarding and because they had worked at the home for some time had seen the progress people had made.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The provider had an effective system to regularly assess and monitor the quality of service that people received.

20 April 2011

During a routine inspection

We spoke with two relatives of people that live in the home. They were complimentary about the care of their family member. One relative said that they think the home is good and that because the staff team operates well their family member gets good care and is "extremely well looked after" They said that the staff always welcome them and they are well informed. Another relative told us that their family member is more settled here than anywhere else. They said that the staff treat their relative well and have respect for him. They said that should they have cause for complaint they would contact the local United Response office but they had never needed to.