Regus House

Updated 6 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the location’s office and started inspection activity on 22 March 2023.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 1 person who used the service, and 1 relative of a person who used the service. We also spoke with 1 staff member, and the registered manager. We looked at documents including 2 peoples care plans, and 3 staff recruitment files, policies and audits.

Updated 6 April 2023

About the service

Regus House is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 2 people were receiving personal care from the service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The provider also runs supported living services, but people in these services were not receiving the regulated activity of personal care, so they were not looked at as part of this inspection.

People’s experience of using this service and what we found

Risks to people’s safety were not always assessed fully, and details around the care they required were not always documented. Systems and processes were not always in place to identify the lack of risk assessment and care planning. Care plans required further detail to ensure that people’s individual needs, preferences and routines were reflected.

Safe recruitment practices were followed, and suitable induction and ongoing training was in place for staff. At the time of inspection, the service did not support anyone with the administration of medication.

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.

People and their relatives knew how to make a complaint. No end of life care was being delivered. People felt that staff understood their needs well. The registered manager and provider understood their responsibilities, and worked in an open and transparent way. Staff were well supported by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10 January 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.