Regus House

Regus House is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 2 people were receiving personal care from the service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The provider also runs supported living services, but people in these services were not receiving the regulated activity of personal care, so they were not looked at as part of this inspection.

People’s experience of using this service and what we found

Risks to people’s safety were not always assessed fully, and details around the care they required were not always documented. Systems and processes were not always in place to identify the lack of risk assessment and care planning. Care plans required further detail to ensure that people’s individual needs, preferences and routines were reflected.

Safe recruitment practices were followed, and suitable induction and ongoing training was in place for staff. At the time of inspection, the service did not support anyone with the administration of medication.

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.

People and their relatives knew how to make a complaint. No end of life care was being delivered. People felt that staff understood their needs well. The registered manager and provider understood their responsibilities, and worked in an open and transparent way. Staff were well supported by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10 January 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.