New Hall Hospital

Updated 18 February 2025

Date of assessment: 20 June to 01 July 2024. New Hall Hospital provides a range of hospital services covering diagnostic and screening services, outpatients and surgery. This assessment looked at surgery services in response to risk, which we rated as good. The rating from surgery has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at New Hall Hospital. The rating of New Hall Hospital remains good. In our assessment of surgery services we found the service was performing well and delivered innovative ways of improving patient experience and outcomes, meeting the needs of their patients and those who commissioned services from them.

Updated 20 May 2024

Date of assessment: 20 June to 01 July 2024. This assessment was carried out in response to risk. We looked at 11 quality statements across the key questions of safe, effective and well-led. New Hall Hospital is operated by Ramsay Healthcare UK. It provides NHS surgery to patients from six integrated care boards and specialises in spinal surgery. Most of the hospital’s business comes from NHS patients. The service was well connected to their local community with many partnership relationships and local sponsorship. During the assessment, we spoke to enthusiastic staff and leaders who had a shared vision of what good care looked like. We found the service was performing well and delivered innovative ways of improving patient experience and outcomes, meeting the needs of their patients and those who commissioned services from them. There was an open and honest learning culture where people felt empowered to speak up and were not afraid to challenge. Staff worked with systems and processes that supported them to deliver safe care. Leaders monitored these effectively, using quality improvement tools to implement change where necessary, keeping patient safety at the heart of decision making. We observed safe levels of staffing, where staff were competent to undertake their responsibilities, supported to take ownership of their personal development. Facilities were well maintained and clean, with action plans to address areas across the hospital for continuous improvement and investment. Leaders used data and outcomes to drive change and improvement. The service had a strong governance system which enabled leaders to identify emerging trends and track performance against their goals.

Updated 9 February 2017

• Incidents were reported and acted upon and risk was managed. Feedback and learning was shared with staff.

• Treatment and care were effective, and delivered in line with best practice and recognised national guidance.

• Patients were at the centre of the service and the priority for all staff. Feedback from people who had used the service was positive. Patients spoke very highly of the staff and the care and support they were given.

• Patients received care from dedicated, caring staff who were skilled in working with and communicating with patients and their families.

• Services were designed and delivered to meet patient’s needs.

• There were clear lines of accountability and lines of management in place. The management team were described as approachable. The culture of the service drove improvement and the delivery of high quality care.

• There were clear systems in place for managing governance and measuring quality.