The Park Hospital

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff had access to the information they needed to appropriately assess, plan and deliver people’s care, treatment and support. Plans for referral and discharge considered people’s individual needs, circumstances, ongoing care arrangements and expected outcomes. Information was shared between teams and services to ensure continuity of care, for example when clinical tasks were delegated. When people received care from a range of different staff, teams or services, it was co-ordinated effectively. People told us that staff worked effectively across departments and that their experience at the hospital was excellent. Staff told us they felt well supported by the senior leadership team and they were approachable. Staff told us they worked well together within their teams. Staff we spoke with told us they had not experienced or witnessed any bullying or harassment. When there was alleged bullying or harassment the service had dealt with it appropriately.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

Patients told us that staff worked effectively across departments and that their experience at the hospital was excellent.

The service made sure there were enough qualified, skilled and experienced people, who received effective support, supervision and development. They worked together effectively to provide safe care that met people’s individual needs. The service had a head of department in each area and always had two resident medical officers on site. Leaders carried out a 'walkaround' each day to ensure that staffing in each area was safe. The cardiac catheter laboratory had a permanent lead in place since January 2024. Staff within the laboratory had very clear guidelines for each surgical procedure which were clearly displayed on the system. Staff told us that they had never seen a surgical procedure take place without the correct staffing levels and skill mix. In the recovery area there were always at least two trained staff in place. Staff we spoke with could not recall any shift where staffing had been compromised. The department manager was able to request extra staff from the hospitals bank staff should they be required or provide clinical cover themselves.

Staff worked effectively across teams and services to support people. Staff made sure they only needed to tell their story once by sharing their assessment of needs when they moved between different services. Staff told us they felt well supported by the senior leadership team and they were approachable. Staff told us they worked well together within their teams. Staff we spoke with told us they had not experienced or witnessed any bullying or harassment. When there was alleged bullying or harassment the service had dealt with it appropriately.

The service made sure there are enough qualified, skilled and experienced people, who received effective support, supervision and development. They worked together effectively to provide safe care that met people’s individual needs.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.