Archived: Care 4 Me Limited

Updated 12 June 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 23 March 2015 and was announced. The provider was given 48 hours’ notice because the location provides domiciliary care service and we needed to be sure that someone would be in. There were two inspectors in the inspection team.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and looked at notifications they sent us. A notification is information about important events which the provider is required to send us by law.

We spoke to with 17 people who used the service by telephone. We spoke with 7 care staff, the manager and the provider.

We looked at 6 care records, daily notes, charts about people’s medicines, staff training records, meeting minutes, and quality audits that the manager and provider completed.

Updated 12 June 2015

The inspection took place on 23 March 2015 and was announced.

Care 4 Me Limited provides personal care for people in their own homes. There were approximately 100 people using the service when we inspected and there was a registered manager in post.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and were protected from the risk of harm and that they were happy with the staff that visited them in their own home and felt that the care staff understood them and their needs in order to care for them safely. People had their individual risks reviewed and plans were in place to manage them safely. People were supported to take their medicines when required.

Staff received regular training and supervisions. They told us this helped them understand how to care for people and were given regular feedback on their performance. Staff told us they had the training to support people with care and that training they had targeted training when this was required too.

People were cared for by staff that understood how to care for them. People’s care needs were detailed in care plans and they told us they were involved in making decisions about their care. People regularly spoke to the manager and care staff about they needed and feedback on the care delivered. People were supported to prepare meals and were supported by staff to access health professionals where this was appropriate. People told they thought highly of the care staff and that there had never been a reason to complain.

People received care from a regular staff team that knew them well and understood how to treat them with dignity. People told us that their home was treated with respect and that care staff ensured that they were happy with the care. Care staff followed people’s requests and left people’s home exactly as they would want it left.

People told us they felt the manager was accessible and open. People felt comfortable contacting the manager if needed and telling them about any issues they may have. The manager made regular checks to ensure people received they care they needed and that they were happy with the service provided. The manager liaised with the provider to ensure that the provider had a good understanding of the service and were working together to develop the service further.