23 March 2015
During a routine inspection
The inspection took place on 23 March 2015 and was announced.
Care 4 Me Limited provides personal care for people in their own homes. There were approximately 100 people using the service when we inspected and there was a registered manager in post.
A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe and were protected from the risk of harm and that they were happy with the staff that visited them in their own home and felt that the care staff understood them and their needs in order to care for them safely. People had their individual risks reviewed and plans were in place to manage them safely. People were supported to take their medicines when required.
Staff received regular training and supervisions. They told us this helped them understand how to care for people and were given regular feedback on their performance. Staff told us they had the training to support people with care and that training they had targeted training when this was required too.
People were cared for by staff that understood how to care for them. People’s care needs were detailed in care plans and they told us they were involved in making decisions about their care. People regularly spoke to the manager and care staff about they needed and feedback on the care delivered. People were supported to prepare meals and were supported by staff to access health professionals where this was appropriate. People told they thought highly of the care staff and that there had never been a reason to complain.
People received care from a regular staff team that knew them well and understood how to treat them with dignity. People told us that their home was treated with respect and that care staff ensured that they were happy with the care. Care staff followed people’s requests and left people’s home exactly as they would want it left.
People told us they felt the manager was accessible and open. People felt comfortable contacting the manager if needed and telling them about any issues they may have. The manager made regular checks to ensure people received they care they needed and that they were happy with the service provided. The manager liaised with the provider to ensure that the provider had a good understanding of the service and were working together to develop the service further.