- Care home
Parkside
Report from 8 August 2024 assessment
Contents
Ratings
Our view of the service
We carried out our on-site assessment on 05 September 2024, off site assessment activity started on 03 September 2024 and ended on 12 September 2024. Parkside Residential Home is a residential care home, providing care and support for up to 31 older people living with a variety of health conditions, including people living with dementia. The service is also registered to provide care and support to people with a learning disabilities or autistic spectrum disorder. At the time of the assessment there were 27 older people living at the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. We looked 9 quality statements during this assessment. We spoke with 9 people using the service and 3 relatives. In addition, we spoke with 1 advocate for a person using the service. There was strong, compassionate leadership which put people first and set high expectations for staff. Staff were proud to work for the service and felt valued for their work. We found safe systems and processes in place to ensure staff understood how to protect people from poor care and potential harm. Staff supported people to have choice, control, and independence over their lives. There were sufficient staff who had been recruited safely to ensure people’s care and support needs were met. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly.
People's experience of this service
Right Support Staff understood and responded to people’s individual needs. Staff received training on how recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff completed specialised training on learning disabilities and autism. Staff, relatives, and people worked together to assess risks people might face. Right Care People's care needs were assessed before they went to live at the service, to ensure their needs could be fully met. Staff received an induction when they first commenced work at the service and ongoing training that enabled them to have the skills and knowledge to provide effective care. Care plans were detailed and supported staff to provide personalised care. Comments from people were consistent stating they felt safe and were happy with the care, treatment and support the service provided. People received care and support from regular staff they knew well and with whom they shared trusting and positive relationships Right Culture People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service was well managed. Everyone without exception praised highly the registered manager who was approachable, resourceful and provided strong, compassionate leadership. All staff told us they were motivated to work with the registered manager to ensure people received good quality care.