Parkside

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

As part of this assessment, we looked at 2 quality statements for the key question of effective. These were ‘assessing needs and consent to care and treatment’. People’s needs, preferences and choices were assessed prior to them receiving support and treatment. The provider carried out a comprehensive assessment with people and their relatives to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's care was planned and managed in line with good practice guidance. People told us they received good care, and their needs were met. One person said, "I am one lucky duck for being so well looked after. I have a say in my care and the carers know exactly how to help me.” Another person commented, “This place and the carers are absolutely brilliant. I am here for respite and if I ever need permanent care this place would be on the top of my list.”

The management team informed us they worked in partnership with other healthcare professionals and agencies to provide a thorough approach to the assessment process and in planning a person’s care. They told us that people’s needs, preferences and choices were assessed prior to them receiving care and support and they did this by completing a comprehensive assessment with people and their relatives to ensure they could meet their needs. Staff had access to people's care plans and risk assessments, so they could understand how to meet people's needs. This helped staff to provide effective and consistent care.

People had a comprehensive assessment of their needs before they went to live at the service. The assessment included understanding people's backgrounds, histories and what was important to them including their views, preferences and aspirations. The assessment documentation showed that all aspects of a person's needs were considered including the characteristics identified under the Equality Act and other equality needs such as people's religious and cultural needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff empowered people to make their own decisions about their care and support. People and their relatives told us how they were supported to make everyday choices, such as their clothing and activities. A relative commented, “The staff are very respectful and always ask for [family members] permission and consent before doing anything.” Another relative told us, “It’s just beyond my understanding how nice and accommodating the carers and management are. They have changed [family members] room 3 times because [family member] was not happy with the rooms. The staff are always there for [family member] when they call for the staff. They go out of their way to listen and help.”

Staff had a good understanding of what consent to care meant and were able to tell us how they sought consent from people. A staff member commented, “I never do anything without always asking and getting permission before I do any tasks. I will always respect people’s decisions if they decline care. We do have some people who are on a DoL’S (Deprivation of Liberty Safeguards), and we are all aware of those.”

People's mental capacity had been considered in line with guidance for relevant decision-making processes. Where required, the registered manager had consulted people's relatives, professionals or independent advocates to decide how to best support people who lacked capacity. This ensured the care and support provided by staff was in people's best interest.