CareTech Community Services Limited - 237 Kenton Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received a personalised service that met their individual abilities and needs. The registered manager promoted a culture in the home where staff valued people's individuality and protected their rights. Staff were responsive to people’s needs and wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received a personalised service that met their individual abilities and needs. People and relatives spoke positively about the caring nature of the registered manager and staff. A relative told us, “This new manager seems to me very caring, genuinely caring and interested to help. [The registered manager] has new ideas and [they} try them.”

We observed that people were at ease, happy and engaged during the site visit. Staff spent time interacting with people and asked people what they wanted whilst taking time to have conversations where possible. People spent time engaging in activities of their choice depending on their personal interests and hobbies.

Staff were committed to ensuring that people received person-centred care. There was a shared commitment to the culture and values of the service. Staff showed an understanding and commitment in providing person centred care and helping people to identify their goals. Staff were familiar with each person's wishes, capabilities and their preferred ways of being supported. People received care and support from staff who respected their privacy, dignity, and independence.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Effective systems were in place to help deliver good quality care to people and support staff with their learning and development in this area. Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the registered manager. Staff had received training in equality and diversity. People’s individuality was respected regardless of their abilities, their background or their lifestyle. Where people had any cultural or religious needs, these were recorded to ensure staff were aware of them. The service was committed to challenge any form of discrimination they encountered.

The registered manager told us, “People are expected to respect all others regardless of gender, race, religion, sexual orientation etc” and stressed that any discrimination against people or staff would not be tolerated. The service prompted equality by ensuring everyone had the same access to the same opportunities. Staff spoke positively about working at the service and said the felt valued. They were well supported and said the service was a good place to work. People, relatives and staff were encouraged to be involved in the day today running of the service as much as possible. Staff spoke about how they ensured people received support that met their diverse needs, including spiritual and cultural.

People and relatives told us the service was managed well and they could easily speak to staff or the registered manager. Management operated an open-door policy where people, staff, relatives and other professionals could contact them if they had any concerns. Feedback we obtained was positive about the service. They told us the registered manager was approachable and included them in discussions about the care and support being provided.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.