The Laurels and The Limes Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Choice was not always promoted in the environmental setting in The Laurels area, as all people were moved to the downstairs floor during the day, meaning people could not freely access their own rooms, this did not take into account people's individuality or promote people's rights for privacy and dignity. Most people told us they were well looked after, by kind and caring staff who respected them. We observed kind and caring interactions between people and staff.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Choice was not always promoted in the environmental setting in The Laurels as all people were moved downstairs during the day, this did not take into account people's individuality or promote people's rights for privacy and dignity. People living with dementia may lack the capacity to understand how to gain access to the upper floor, to access their rooms. Feedback from people was mixed, most people said staff knew them well and were kind, others said staff didn't know what they were doing and didn't have time for them. Comments included, "Staff know me and understand me, they knock on my door, they help me get ready" and, "Staff don't know what they are doing, they are not well trained."

Staff told us how they promoted choice and independence. One staff said, "People are offered choices and asked if they want to get involved, people are encouraged to personalise their own rooms as they wish, such as bringing pictures."

We observed a person who had to wait for staff to be available to go to their bedroom. We observed staff interactions with people were kind and caring. Staff were seen bending down to talk to people and offering day to day choices. Show plates were used to assist people to make meal choices.

Relatives were told not to attend during meal times, which restricted people having visitors when they wished. However senior leaders told us visitors could come if they wished to sit in people's own rooms. This could be better communicated to visitors so they understood when they could attend the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.