Rivers Reach

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the well-being of their staff and supported and enabled them to always deliver person-centred care. Staff members we spoke with told us they felt valued, respected, and supported within their roles. One staff member told us, “If I had anyone in my family that needed support of the kind we provide, I would fight for them to come to Rivers Reach. I am proud to work for this company and make a difference to people’s lives.” A professional shared feedback on how the provider worked in partnership with them to ensure good outcomes for people. This evidenced the provider was working in an integrated way, sharing information to ensure continuity for people. Team meetings were held to discuss issues relevant to the service or staff experience. Staff surveys were issued annually, to encourage feedback. Action plans were devised from the feedback provided and shared with the staff team.