Archived: 48 Burton Road

Updated 27 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 January 2016 and was unannounced. The inspection team consisted of one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. As part of our planning we reviewed the information in the PIR. We reviewed information we held about the service. This included statutory notifications the registered manager had sent us. We looked at information received from people that used the service and the statutory notifications the provider had sent us. A statutory notification is information about important events which the provider is required to send to us by law.

We spoke with the relatives of one person who lived at the home. We also spoke with one member of the care staff team, a manager from another of the provider’s registered services, who was overseeing the management of the service and the operations manager.

We observed how staff interacted with people and looked at two people’s care records to see how their care and treatment was planned and delivered. We looked at the meals to check that people were provided with food that met their needs and preferences. We looked at the medicines and records for one person to check that people were given their medicines as prescribed and in a safe way. We reviewed two staff files to see how staff were recruited, trained and supported to deliver care appropriate to meet people’s needs. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement.

Updated 27 February 2016

We inspected this service on 22 January 2016 and the inspection was unannounced. This was the first inspection since registration in May 2014.

48 Burton Road provides personal care for up to three adults with a learning disability and associated conditions. There were three people living at 48 Burton Road on the day of our inspection.

There was no registered manager in post at the time of our inspection. The previous manager had deregistered in December 2015 and the provider was in the process of recruiting for a new manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. People were protected against the risk of abuse, as checks were made to confirm staff were of good character and suitable to work in a care environment. There were sufficient staff available to support people. Medicines were managed safely and people were supported to take their medicine as prescribed.

Staff had the knowledge and skills needed to meet people’s care and support needs. The provider understood their responsibility to comply with the requirements of the Mental Capacity Act 2005. Staff knew about people’s individual capacity to make decisions and supported people to make their own decisions. People’s needs and preferences were met when they were supported with their dietary needs and people were supported to maintain good health.

The delivery of care was tailored to meet people’s individual needs and preferences. People were supported to develop and maintain hobbies and interests both at home and in the local community to promote equality and integration. The provider actively sought and included people and their representatives in the planning of care. There were processes in place for people to raise any complaints and express their views and opinions about the service provided. There were systems in place to monitor the quality of the service to enable the provider to drive improvement.