22 January 2016
During a routine inspection
48 Burton Road provides personal care for up to three adults with a learning disability and associated conditions. There were three people living at 48 Burton Road on the day of our inspection.
There was no registered manager in post at the time of our inspection. The previous manager had deregistered in December 2015 and the provider was in the process of recruiting for a new manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff understood what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. People were protected against the risk of abuse, as checks were made to confirm staff were of good character and suitable to work in a care environment. There were sufficient staff available to support people. Medicines were managed safely and people were supported to take their medicine as prescribed.
Staff had the knowledge and skills needed to meet people’s care and support needs. The provider understood their responsibility to comply with the requirements of the Mental Capacity Act 2005. Staff knew about people’s individual capacity to make decisions and supported people to make their own decisions. People’s needs and preferences were met when they were supported with their dietary needs and people were supported to maintain good health.
The delivery of care was tailored to meet people’s individual needs and preferences. People were supported to develop and maintain hobbies and interests both at home and in the local community to promote equality and integration. The provider actively sought and included people and their representatives in the planning of care. There were processes in place for people to raise any complaints and express their views and opinions about the service provided. There were systems in place to monitor the quality of the service to enable the provider to drive improvement.