Oasis Private Care Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at 1 quality statement in the caring key question. Staff did not always feel supported by the service, and their concerns were not always addressed. Documentation did not evidence how the service supported workforce wellbeing and enablement.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff members gave mixed feedback. Some staff said they felt supported and other staff felt the management team were not responsive to their needs and wellbeing. Some staff told us had received supervisions and some stated they had not. Staff raised concerns about their wellbeing and living conditions which were facilitated by the service, however these were not addressed by the service.

Leaders told us they supported staff to undertake their roles, provided them with the training and supervision required, however we did not always see evidence of this documented. Staff meetings did not demonstrate a focus on staff well-being, and training was insufficient to ensure staff had the necessary knowledge and skills to meet people’s needs.