Comforting Hands Ltd

During an assessment under our new approach

Date of Assessment: 14 Jan to 15 Jan 2025. This service is a domiciliary care agency. It provides personal care to people living in their own homes. They support adults of all ages, specialising at present in supporting people who need palliative care. At the time of the inspection, 4 people were receiving support with personal care. This was the first inspection for this service. The service had embedded a good learning culture. People were protected and kept safe. There were enough staff to support people safely and provide flexible and person-centred care. Care plans and risk assessments were tailored to the individual. People were treated with kindness and compassion. Staff were sensitive to people’s circumstances and worked closely with relatives to deliver a holistic approach to care. Staff felt very well supported and managers encouraged their development. Staff spoken with described the various ways in which managers supported them both personally and professionally. Managers and staff worked closely together and had a shared culture based on openness and honesty.

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