Kulera Care

During an assessment under our new approach

Date of assessment: 5 to 7 November 2024. Kurela Care is a care agency which provides personal care to people living in their own homes. At the time of this assessment the service was providing live-in care to 4 people across a large geographical area. The service was well managed by a provider who was also the registered manager and who was competent, open and honest. They promoted a culture of high-quality person-centred care. Staff were safely recruited and received the training needed to safely and effectively support people. People received their medicines safely from staff who had undertaken specific training and had their competency assessed. This helped to make sure their practice was in accordance with up-to-date best practice guidance. The provider worked with other professionals to make sure people received care and support which met their needs and respected their rights. The provider had good oversight of the service. They monitored care provided and regularly reviewed people’s individual needs. Staff felt fairly treated and well supported by the management of the service. This enabled them to provide individualised care to people they cared for. There was an excellent assessment process which made sure people were well matched to staff. This led to positive outcomes for people and improved their quality of life.

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