Beaufort House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. One person told us, “My care plan is reviewed with me, they are always looking at it with me, what I can and what I can’t do.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff worked with other professionals to make sure people’s needs were met. Appropriate referrals to professionals were made when required, for example a dietician. One person told us, “They get the doctor when you need them.”

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Care plans provided details on people’s communication needs. The registered manager told us information is available in different formats to meet people's communication needs. For example, large print and easy read if required.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. For example, resident’s meetings and a suggestion box within the service. One person told us if they ever have any concerns they go to the registered manager who is “Pretty good.” One relative told us if they ever had any concerns, they could raise them and felt they would be listened too.

The service made sure that people could access the care, support and treatment they needed when they needed it. Comments from people included, “They arrange that [to see doctor]” and “We get help to get to appointments, get help to go to hospital appointments, staff take you and bring you back.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff and management advocated on behalf of people to ensure they had access to medical services they needed. One relative told us they were impressed with the homes access to medical support as this is something they struggled with when their relative lived at home.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The service worked with district nurses and hospices to ensure people have a pain free and dignified death. Comments were viewed from families complimenting the service on the care they provided to their loved ones during the end of their life.