Cheshire Support Services

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People received safe care and support from staff who understood their needs. Staff knew how to safely support people around their individual risks and people’s safety were assessed to ensure they were supported to remain as safe as possible.

This service scored 9 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

People told us that they felt involved in planning their care and support. One person said, “Yes we have discussions, on what is good and right for [Name]”. Risks to people were assessed and collaboratively managed with people, their loved ones, the staff team and other professionals. There were risk assessments in place for various aspects of people’s care such as the risk of risk of falls and environmental hazards. When we asked people and relatives if they were involved, they told us that this was very important and they were involved in making decisions especially around their care and support.

Care staff and leaders were very knowledgeable about individual’s care and support needs and told us about peoples care plans in detail and knew people well. The staff we spoke with understood people’s risks and how to support them to reduce these. Staff told us they knew where to find information in the digital care app about risks and were knowledgeable about how they would record any issues or concerns and leaders had good knowledge of each person.

The registered manager, area managers and nominated individual spoke with us about care planning and how they involved people to manage risks. They had conducted a survey with people and their relatives which showed that most people were happy with the level of involvement in their care planning. We reviewed risk assessments as part of people’s care plans which described actions for staff to take to support people to manage risk and keep them safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.