RCS Care Solutions LTD

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed interactions between people and staff were warm and caring. One person told us, “Staff are nice to me.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were treated as individuals and staff were guided by their needs and wishes. We heard how one person’s wellbeing was enhanced by being able to follow their own routine. One member of staff said, “Everyone is able to do what they want and what makes them comfortable. We work around them.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to maintain relationships with others who were important to them. People were able to follow their hobbies and interests and access community facilities in accordance with these. Relatives said staff often sent photos of people enjoying social activities.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Relatives told us they had confidence that staff would always respond to people’s immediate needs. One relative told us, “They are all very flexible and I have every confidence they do what needs doing at the time, which is very reassuring.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff felt well supported. One member of staff said, “It’s a great company to work for.” Another staff member commented, “I just love my job, and I feel valued.” The registered manager said they appreciated the staff who worked for them by offering small gestures such as Easter and Christmas gifts and a day's leave for staff Birthdays.