RCS Care Solutions LTD

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and those involved in their care took part in assessments and reviews. Their views and opinions were respected, listened to and implemented as part of the day-to-day support. Relatives told us they felt totally involved in assessing and reviewing people’s needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff received regular training to make sure their practice was in accordance with up-to-date best practice guidelines and legislation. The registered manager sought advice from relevant professionals to ensure people’s specific needs were being met in line with current guidance and research.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked with other professionals to make sure people’s needs were met. This included specialist nurses and speech and language therapists. People attended day services and staff had developed good relationships with the staff in the day services. This helped to ensure people received consistent care.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff helped people to access healthcare professionals according to their individual needs. Staff also encouraged people to take part in activities which promoted a healthy lifestyle. This included supporting people to go swimming and attend a local gym.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent and met people’s expectations. Staff introduced new ideas to people to enhance their quality of life, such as new activities and skills. This had resulted in people learning new skills which helped to develop their independence. Relatives told us they thought people had a good quality of life. We heard how people had settled well into the supported living home and were enjoying life.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People made their own choices and decisions on a day-to-day basis about what they did, what they ate and how they filled their time. Where people were not able to fully consent to their care, they and their families were involved in making best interests decisions.