Queens Court

During an assessment under our new approach

Queens Court is a residential care home, that provides accommodation and care for up to 31 people some of whom may be living with dementia. At the time of the assessment there were 26 people using the service. Queens Court was registered with CQC on 9 January 2023. Queens Court took over from the previous provider who was rated inadequate overall, and the service was put in special measures. This assessment is the first for Queens Court under the new provider. At this assessment, we found breaches relating to person centred care, managing risks to people, seeking people’s consent for their care, treating people with dignity, and managing and reporting safeguard concerns. We also found the provider’s systems for monitoring and improving the quality and safety of the service was not effective. We completed 2 site visits for this assessment. During our assessment a serious incident occurred involving a person living at the service. This indicated potential concerns about the management of a specific risk. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this assessment did not examine the circumstances of the incident.

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