Eclectic Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff supported people with dignity and kindness, responding to their needs. People’s individuality was respected, and they were given choice and control over their care and support. Staff felt supported in their roles.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People spoke highly of the staff describing them as kind and caring. One person said, “I can’t praise them enough.” A healthcare professional told us they had received positive feedback from a person regarding the care they received from the agency, and they said, ‘I highly recommend Eclectic Care Ltd.’ The management team observed staff’s practice during spot checks, part of this ensured the member of staff had protected the person’s privacy and dignity during the care call.

People were treated as individuals and had their social and dietary choices respected by staff and recorded within their care records. Staff knew people well and understood how to meet their needs. Daily records of the care provided to people demonstrated staff treated people as individuals, tailoring their approach to best support the person they were providing care for.

People told us staff encourage them to do as much for themselves as possible. Staff gave examples of how they promoted people’s independence whilst respecting their choice. For example, encouraging people to wash particular parts of their body during personal care. People’s daily notes demonstrated staff giving choices in relation to the food they wanted to eat which was prepared by staff.

Staff responded to people’s immediate needs in a timely way. Care records demonstrated that staff altered people’s routines during care calls to suit people’s needs. For example, call times were changed when people needed to attend other appointments or when they wished to cancel their own care calls. Staff detailed any changes in the person’s needs or mood within their daily notes and referrals were made for any external support in a timely manner. A healthcare professional told us how staff had acted quickly and reported changes in a person’s care needs to them, to ensure the person’s needs were met.

Staff told us they felt valued and supported in their role by the registered manager and the management team. The registered manager told us they promoted an open and honest culture ensuring staff contributed and had regular opportunities to provide feedback during team meetings.