22 May 2019
During a routine inspection
People’s experience of using this service: People were protected from abuse and avoidable harm. Risks were assessed and reviewed to ensure people were kept safe. Medication was administered safely. People were supported by a sufficient number of safely recruited staff who knew how to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were trained and supported to deliver effective care. People’s needs and choices were assessed and staff delivered support in the way people preferred.
People were supported by kind and caring staff. People were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.
Staff understood people’s preferences and catered for these. People’s end of life wishes were considered when needed and plans were in place to ensure people received personalised care at that time of their life.
Audits were in place that effectively checked the quality of the service. People and staff told us they found the management team approachable. The management team continually sought ways to improve the quality of the service.
The service met the characteristics of Good in all areas; more information is available in the full report.
Rating at last inspection: At the last inspection the service was rated Good (report published 2 December 2016). At this inspection we found the service continued to be good.
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk