- Care home
The Limes
Report from 12 November 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 2 December to 20 December 2024. The service is a residential care home providing support to younger adults living with learning disabilities. This was the first assessment of the service. We carried this out so we could provide a rating. The provider had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly. Risks associated with people’s care and support were identified and action taken to mitigate them. People were accommodated in individual houses which met their needs and were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. The management team made sure staff received training, regular appraisals and support to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People's experience of this service
People were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. Relatives were happy with the quality of care and support their family members received. One relative said, “There has been lots of communication with the home and with professionals. They [staff] always ring us with updates.” Relatives felt their family members were involved in their care. One relative said, “They [staff] actively encourage [family member] to be involved in appointments. [Family member] actually speaks to doctors during appointments, so [family member] is involved.” People knew who the management team and staff were and interacted well with them. People told us staff were kind and caring. One person said, “I love it here.”