The Limes

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This was the first assessment of a newly registered service. This key question has been rated good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported in a way that was compassionate and personalised, taking into account their own personal experiences and their past. People were treated with dignity and respected as an individuals. People’s individual preferences and desires were adhered to.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. When people were due to move in or out of the service a comprehensive individual transition plan was developed. This fully involved people and those who were important to them. Families were involved and kept in touch by monthly family updates. These informed family members of the summary of the month, current presentation and any concerns, activities/daily living, upcoming appointments, future goals and aspirations and any lessons the service had learned relating to their family member. One relative said, “[Family member] meets up with [family], they go swimming every week and have a snack. [Family member] also comes home to family on weekends. [Family member] attends the college there, goes out for walk in the community, and goes shopping.” Another relative said, “As well as having peer groups in the setting and college, they [staff] encourage [family member] to go to external places, like the football stadium, [family member] is engaging with the community. They allow [family member] to broaden their horizons. [Family member] does seem to thrive in that sense. Wednesday night is social night.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The management team and staff knew people well and shared in people’s success. People were empowered to have their say about things that were important to them.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were supported by staff who knew them well and knew how to respond to people's needs. Staff were aware of people's preferences and knew how to support them well. The management team also provided support to help staff deal with complex situations. Staff were offered time to reflect on what went well and to debrief and learn what could potentially help improve things.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued and supported. Following each shift staff attended a debrief session where they discussed their day including good and not so good parts. The management team saw this as a time of reflection and to help staff leave the situations at work, so they were not burdened with work issues in their private life. Staf felt this gave them the opportunity to off load and to learn from the reast of the staff team.