Archived: 95 Ashburnham Road

Updated 3 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 January 2016 and was announced. The provider was given 24 hours’ notice because the location was a small care home for adults who are often out during the day and we needed to be sure that someone would be in.

The inspection was undertaken by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information available to us about the home, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. We also reviewed local authority inspection records.

During the inspection we spoke with three people using the service. We also spoke with two care staff and the registered manager. We received feedback from two healthcare professionals involved in the service.

We reviewed care records for three people using the service, looked at two staff files and reviewed records relating to medicines, training, quality audits, maintenance of the premises and staff meetings.

Updated 3 March 2016

This inspection took place on the 14 January 2016 and was announced. We last visited the service in April 2013 and found that it met regulations in all areas we inspected.

95 Ashburnham Road provides accommodation and personal care for up to four adults who require support with their mental health needs. At the time of our inspection there were four people using the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from risk of harm and had detailed risk assessments and care plans in place which were reflective of their individual needs. People had opportunities to provide feedback and contribute to their care and support, and the service promoted a culture of inclusion and person-centred working. People were supported to pursue a range of interests and hobbies and had their healthcare needs routinely assessed and met. People had enough to eat and drink and were provided with a varied diet that took into account their choices and preferences. Outcomes for people were clearly identified to empower them to develop and maintain their skills and independence.

Staff had received training that was relevant to their role and understood the principles of safeguarding, consent and mental capacity. The manager regularly supervised staff and supported them to develop through performance reviews and team meetings. Staff were caring and compassionate and understood the needs of people using the service.

The registered manager promoted a culture that was positive and open, and was visible in the service. They undertook regular quality audits which identified areas for improvement, and there was an appropriate system in place for receiving handling complaints. Medicines were stored and administered safely and risks in relation to the environment were regularly assessed and monitored. Staff were recruited safely to work in the service and record keeping was detailed and robust.