Woodside Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. People were provided kind and compassionate care by staff. Staff treated people as individuals and supported them in their independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us staff were kind with one person saying, “Staff are kind and talk to us for ages” and a second telling us, “The staff are very polite. They greet you by your first name.” Relatives fed back they felt their family member received good care. We were told, “The staff are really nice”, “There is a friendly and caring atmosphere” and, “My mother has a marvellous relationship with staff.” We observed staff speaking with people in a kindly way and paying attention to people. We heard a staff member say to 1 person, “Hello Birthday girl” and then chat to them offering them a hot chocolate.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. People were seen to be spending their time how they wished to. A staff member told us, “We took [person’s name] to a Guides and Brownies party two weeks ago. There were people that hadn’t seen her in years.” A second staff member said, “We give them choices about what they want to wear that day for example. We had a lady on respite who wanted to say grace before she ate and we would do that with her.”

Staff promoted people’s independence, so people had choice and control over their own care. People were seen making their own decisions. For example, if they wished to participate in activities or not or where they spent their time. Some people sat watching the television, whilst others preferred to sit in the quiet lounge listening to the music. A staff member said, “When giving people a shower or a wash we encourage them to do what they can, if it’s their arm or face, we always give them the option. We encourage them to get dressed (themselves) if they can.”

Staff responded to people’s needs. A Staff member told us, “We could easily get out a wheelchair if someone’s mobility decreases, but that’s not what we do. We support them to get strong again.” We heard how one person used to walk around at night so with the consent of their family they were supported to move to a downstairs room which gave them more freedom without disturbing others.

Staff told us they felt supported by the registered manager. They said they had the training and supervision they required to help ensure they were confident in their role. The registered manager cared about their staff and encouraged them to speak to her should they have any concerns. A staff member said, “[Registered manager] always checks in on us and asks if everything is alright.”