Woodside Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. People were supported by staff to maintain good health. Staff worked with external professionals to help provide the best and most appropriate care to people, following advice and guidance when needed.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed prior to moving into the service. The registered manager or deputy manager carried out the assessment and worked with family members or social workers to build up a good picture of the person. This helped ensure Woodside Residential Care Home was suitable for the person.

Nationally recognised systems were used to monitor people’s health. This included using a MUST (Malnutrition Universal Screening Tool) to monitor a person’s weight and the Barthel scale to record and monitor a person’s performance in daily tasks. Both helped staff track or identify if a person’s needs changed or external healthcare input was required.

Staff worked well across teams to support people. This included working with people’s GPs, the district nurses, dieticians and the Speech and Language Therapy team (SaLT). A staff member said, “We’ve been given ideas on how to increase one person’s mobility and strengthen their legs and core.” One person had recently been assessed by SaLT and another person had been referred to the frailty team and falls team due to some recent falls. This input meant people and staff were provided with additional support and advice. A relative told us, “[Relative] had a few hospital stays at the beginning of her stay and on her return to the home each time, I could not fault the nursing care and attention she received from staff.”

Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. A staff member told us, “We keep them hydrated as much as we can which can be a struggle at times.” One person had deteriorated following a hospital stay, but with staff’s daily support and care they had improved sufficiently so they were now able to get out of bed.

Staff routinely monitored people’s care and treatment to continuously improve it. This included where people were at risk of their skin breaking down. People were provided with pressure relieving mattresses set at an appropriate weight to the person and staff followed repositioning regimes to help ensure people were not at risk of pressure ulcers. A staff member said, “Some people can tell us if they are not feeling well, or you can see they don’t look right in their face. We would escalate it to another health care professional if needed. The community rehab team is brilliant. They helped us with someone who got less mobile to improve.”

Staff understood the principles of the Mental Capacity Act 2005. Staff asked people for their consent before providing care. We observed one person who required their clothes changing. Staff frequently asked the person if they could assist them to do this. It was only when the person consented that they were supported to have their clothes changed. There was evidence in people’s care records when relative’s had the legal authority to make decisions on the person’s behalf. A staff member told us, “No one here has full capacity. We give them as much freedom as we can to make decisions.”