• Care Home
  • Care home

Greenbanks Care Home

Overall: Requires improvement read more about inspection ratings

29 London Road, Liphook, Hampshire, GU30 7AP (01428) 727343

Provided and run by:
Buckland Rest Homes Limited

Important:

We requested an action plan of Buckland Rest Homes Limited on 06 June 2024 for failing to meet the regulations relating to good governance at Greenbanks Care home.

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 18 March 2024

Date of assessment 26 March to 26 April 2024. This assessment was carried out as the service was previously rated as inadequate and in special measures. Overall, we looked at 17 quality statements in Safe and Well Led. Overall the service is rated as requires improvement. During this assessment we found that improvements had now been made. We found that people were safeguarded, risks to people were safely managed and records used to monitor and review people’s care were fully completed and up to date. There were now safe and effective infection control processes which ensured people were protected from the risk of infection. Risks to the premises were now being safely managed and learning and improvement had taken place. There were now processes in place for safe and effective staffing and systems and processes were in place to allow people's safe transition into the home. There had been improvement in the culture and people were able to speak up and have their voices heard. The service employed a diverse workforce and there was now good collaboration with partnerships and communities. There had been some improvement in medicine optimisation. However, we found although there had been some improvement in the management of medicines, some information was not always available to support staff to administer regular but variable dose medicines. We found weaknesses with the controlled drugs (CD) records and whilst medicines optimisation audits had been undertaken by the provider, the audits had not identified our concerns with the controlled drugs (CD) storage and records. We also found the provider had not requested a reference from previous employment where the person had worked in care. This was an isolated incident and the provider had sourced a professional and character reference for the staff member. The provider took steps and requested the reference immediately when notified. We found 3 breaches in relation to good governance.

People's experience of the service

Updated 18 March 2024

People told us they felt safe in the home. They were confident that any concerns raised with management would be dealt with appropriately. People were happy with the way risk was managed in the home, involved in making decisions on how to manage risk and updated when new risks were identified. People and relatives told us they had access to all the equipment they needed to remain safe. There were enough staff to meet people's needs and the home was clean. Communication with relatives was good and they were kept informed of changes to people’s health and wellbeing. People were administered with their medication regularly.