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Onduty 24 Limited

Overall: Good read more about inspection ratings

11 Dalton Road, Hamilton, Leicester, Leicestershire, LE5 1PN (0116) 276 5916

Provided and run by:
Onduty 24 Limited

Latest inspection summary

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Background to this inspection

Updated 23 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Onduty 24 is a domiciliary care agency. It provides personal care to people living in their own homes. Everyone using Dynamic Care received the regulated activity; ‘personal care’. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, seven people were receiving personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 25 April 2019 and ended on 1 May 2019.

What we did:

We reviewed information we had received about the service since the last inspection. This included statutory notifications that the provider had sent us. A statutory notification is information about important events which the provider is required to send us by law. We sought feedback from the local authority and other professionals who work with the service.

Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements.

We visited the office location on 25 April 2019 to see the registered manager; and to review care records and policies and procedures. We also visited people in their own homes. We made calls to people, their relatives and staff on 30 April 2019 and 1 May 2019.

During our inspection we spoke with five members of staff including the registered manager, four people using the service, and two relatives.

We reviewed a range of records. This included two people's care records, three staff files around staff recruitment and supervision and the training records for all staff. We also reviewed records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider.

Overall inspection

Good

Updated 23 May 2019

About the service:

Onduty 24 is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The agency supports 13 people. Not everyone using Onduty 24 received personal care. At the time of our inspection, seven people were receiving personal care.

People’s experience of using this service:

People who received care from Onduty 24 told us they felt safe and supported by staff who visited them.

People and relatives told us staff were kind and caring. They used words to describe staff such as , “Lovely”, “respectful”, “nice”, “gentle” and that staff were “really caring and [were] very good.”

Most staff received appropriate training and support to enable them to perform their roles effectively. The manager will ensure all staff complete the necessary training as soon as possible.

The provider had effective safeguarding and whistleblowing systems and policies in place and staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.

Risks associated with people’s care needs were managed safely and reviewed regularly.

People's care was personalised to their individual needs. There was sufficient detail in people's care plans that enabled staff to provide responsive care.

Care plans were developed with people and relatives to ensure they were person centred and tailored to peoples’ needs and routines.

People received appropriate support with their medicines.

People were supported to access healthcare professionals appropriately.

Management and staff demonstrated a good understanding of and responded to people's diverse needs.

Staff demonstrated their understanding of the Mental Capacity Act, 2005.

Staff gained people’s consent before providing personal care and support.

Rating at last inspection:

At the last inspection the service was rated Good. (report published 16 November 2016)

Why we inspected:

This was a planned inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk