25 April 2019
During a routine inspection
Onduty 24 is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The agency supports 13 people. Not everyone using Onduty 24 received personal care. At the time of our inspection, seven people were receiving personal care.
People’s experience of using this service:
People who received care from Onduty 24 told us they felt safe and supported by staff who visited them.
People and relatives told us staff were kind and caring. They used words to describe staff such as , “Lovely”, “respectful”, “nice”, “gentle” and that staff were “really caring and [were] very good.”
Most staff received appropriate training and support to enable them to perform their roles effectively. The manager will ensure all staff complete the necessary training as soon as possible.
The provider had effective safeguarding and whistleblowing systems and policies in place and staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.
Risks associated with people’s care needs were managed safely and reviewed regularly.
People's care was personalised to their individual needs. There was sufficient detail in people's care plans that enabled staff to provide responsive care.
Care plans were developed with people and relatives to ensure they were person centred and tailored to peoples’ needs and routines.
People received appropriate support with their medicines.
People were supported to access healthcare professionals appropriately.
Management and staff demonstrated a good understanding of and responded to people's diverse needs.
Staff demonstrated their understanding of the Mental Capacity Act, 2005.
Staff gained people’s consent before providing personal care and support.
Rating at last inspection:
At the last inspection the service was rated Good. (report published 16 November 2016)
Why we inspected:
This was a planned inspection.
Follow up:
Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for services rated Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk