The Care Quality Commission
  • Services in your home
  • Homecare service

Westbourne Court

Overall: Good read more about inspection ratings

Flat 43, Westbourne Court, Westbourne Avenue, Cheam, Sutton, SM3 9ED (020) 8644 3204

Provided and run by:
Oscar Care Services UK Limited

All Inspections

During an assessment under our new approach

Date of assessment: 3 February 2025. The service is a care at home service providing support to people living with a range of needs. We undertook an assessment due to the time since our last assessment. We assessed five quality statements from safe, caring and responsive key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Safeguarding adults’ policies and procedures were in place to protect people from avoidable harm. Risks to people’s safety were assessed and mitigated. People received support from the same care staff, who received regular training and had the knowledge and skills to undertake their duties. People were involved in their care and staff respected their choices. Staff understood and respected people’s preferences, in line with the Equalities Act 2010.

13 February 2017

During a routine inspection

Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.