- Homecare service
Westbourne Court
Report from 29 January 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 3 February 2025. The service is a care at home service providing support to people living with a range of needs. We undertook an assessment due to the time since our last assessment. We assessed five quality statements from safe, caring and responsive key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Safeguarding adults’ policies and procedures were in place to protect people from avoidable harm. Risks to people’s safety were assessed and mitigated. People received support from the same care staff, who received regular training and had the knowledge and skills to undertake their duties. People were involved in their care and staff respected their choices. Staff understood and respected people’s preferences, in line with the Equalities Act 2010.
People's experience of this service
People and their relatives were happy with the care they received. They told us, “We’re happy. [The registered manager] is very approachable, very flexible. [My family member] is very happy with the care.”