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Ordinary Lifestyles

Overall: Good read more about inspection ratings

Ivy Mill Business Centre, 3rd Floor Office, Crown Street, Failsworth, Manchester, Lancashire, M35 9BG

Provided and run by:
Ordinary Lifestyles

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 19 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service provides care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there were two registered managers in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because the service is small and people are often out. We wanted to be sure there would be people at home in the supported living settings to speak with us.

Inspection activity started on 12 June 2023 and ended on 5 July 2023. We visited the location’s office on 12 June 2023 and several supported living settings on 13 and 16 June 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 7 family members on the telephone about their experience of the care and support provided. We visited 4 supported living settings and spoke with the people who lived there. We also visited a ‘cooking class’ in a community library, where we talked to people and observed how staff interacted with them. We received email feedback from 4 health and social care professionals who have dealings with the service. During our visit to the service office we spoke with both the registered managers. We sent questionnaires to support staff asking a range of questions about their experience of working for the service. Seven completed questionnaires were returned to us. We reviewed a range of records. This included 3 people’s care records and 3 staff recruitment files. A variety of other records relating to the management of the service were also considered as part of the inspection. These included audits, training and supervision records and policies and survey results.

Overall inspection

Good

Updated 19 August 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Ordinary Lifestyles provides care and support to people living in a number of 'supported living' settings so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support:

Staff knew and understood people extremely well. They put people at the heart of everything they did, helping people to live active and happy lives. People received care and support from a consistent team of dedicated staff, some of whom had worked for the service for many years. Staff enabled people to access specialist healthcare services and followed best practice when supporting people with their communication, and with making decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

Everyone who provided feedback to us praised the service. People received person-centred care of a high standard. Staff were caring, kind and understanding and treated people with respect and dignity. Staff knew people well and provided support and care on an individual basis. Staff understood how to protect people from poor care and abuse. There were enough skilled staff to meet people's needs. Staff were given opportunities to learn and develop their knowledge, which meant people were cared for by highly skilled support workers.

Right Culture:

The culture of the service was exceptionally friendly, open and transparent. People, relatives and staff were listened to, and their feedback used to inform improvement and development. Auditing systems were in place that enabled the registered managers to have effective oversight of the service and identify and respond to any improvements needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 April 2018).

Why we inspected

We inspected this service because it was over 5 years since we last visited and inspected them.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.